Tourism
Night Auditor
The following are examples of job functions for a Night Auditor that demand some level of proficiency with digital tools, devices, and systems:
- Answering guest inquiries, such as accommodating special requests and helping to resolve any specific issues
- Preparing, checking, and correcting room rate variances
- Tracking room revenue, occupancy, and other front-office operating statistics
- Running the nightly processing sequence to reset systems for the next day's use
- Keeping the team informed of all problems, emergencies, and unusual matters of significance
- Verifying that all front office accounting records are accurate
- Processing room charges and taxes to guest accounts
Examples of Digital Tools, Devices and Systems for Night Auditor
- Microsoft Office Applications (Word, Excel, etc.)
- Hotel Information Management system/Hotel Property Management system for reservations, room assignments, check-ins, etc. including Cloudbeds, RoomKeyPMS, ASI FrontDesk, Opera, etc.
- Guest late check-in/check-out system
- Room allocation system
- Room key system and room key cards
- Bookkeeping and Digital auditing programs including statistical, financial, accounting, auditing, or payroll apps and systems
- Revenue Management system
- Budgeting and room pricing system
- Forecasting analysis system
- Daily auditing system for total revenue, receivables, cash/credit transactions, room statistics, float, etc.)
- Guest bookings/reservation/registration system (online and offline booking)
- Guest Accounting system including guest telephone charges, in-room service charges, etc.
- Data processing systems and applications
- Data visualization systems and applications to generate reports such as Night Audit Accommodation Report, Night Audit Counter Report, Night Audit Revenue Report, Night Audit Tax Report, Cashier’s report, Manager’s Report, Ledger Balance Summary Report, etc.
- Payments, cancellations, and refunds processing system (online and offline transactions)
- Shift reports and log books
- Digital communication and collaboration tools for working with customers, staff, vendors, and partners, including email, websites, social media platforms, chatbots, smartphones, etc.
- Policies and procedures as applicable to the use of communication devices (sign-in/sign-out procedures, guidelines for use, email, and voice mail procedures & etiquette, etc.)