Medical Office Assistant

The following are examples of job functions for a Medical Office Assistant that demand some level of proficiency with digital tools, devices, and systems:

Maintaining medical records for patients
Scheduling patients for appointments, follow-ups, and rescheduling when appropriate
Sharing information gathered from patients with appropriate team members
Checking inventory of medical supplies and materials
Completing payroll, accounts payable, accounts receivable, etc.
Preparing communication reports, statements, forms, applications, etc.
Maintaining client and staff confidentiality

Examples of Digital Tools, Devices and Systems for Medical Office Assistant

Microsoft Office Applications (Word, Excel, etc.)
Cloud storage, backup devices, and other data handling software
Internet search, data handling, and processing. For example, to locate health-related information within specific databases or on medical websites, to access training courses and seminars offered by suppliers, employers, and trainers
Health Care Management systems including specialised health care administration and/or patient management databases to record client details such as names, treatment, health records, etc.
Scheduling software such as Procura (integrated software that offers functionalities of hospital scheduling, patient billing system, document integration system, and analytics tool)
Medical billing software including systems for transactions/payments, data validation, and verification
Sector-specific software such as quality and risk management tools to track scheduling and delivery of health services
Transcription software
Communication software such as Microsoft Outlook/Gmail to exchange email and attachments with other members of the health care team and video calling software such as Microsoft Teams, Zoom, etc. for online consulting
Policies and procedures for data safety and data privacy
Common office devices including printers, fax, copier, etc.