Dispatch Operations Coordinator

The following are examples of job functions for a Dispatch Operations Coordinator that demand some level of proficiency with digital tools, devices, and systems:

  • Coordinating, scheduling, and communicating shipment/routing information to drivers and customers
  • Scheduling and/or rescheduling delivery appointments
  • Maintaining customer profile information
  • Investigating product overage, shortage, and damage
  • Keeping accurate records and preparing required documentation

Examples of Digital Tools, Devices and Systems for Dispatch Operations Coordinator
  • Microsoft Office Applications (Word, Excel, etc.)
  • GPS (Global Positioning System) and other navigation equipment including real-time weather systems
  • Loadboard systems such as Load link to source and book loads
  • Customised fleet management/transportation management systems and/or dispatch trucking software to:
    • monitor and track driver daily logs
    • enter and update order info
    • create schedules
    • process invoices
    • set up pick up and delivery appointments
    • perform GPS tracking in real-time
    • send coordinated messaging between all relevant parties
    • perform digital ticketing, order delivery-tracking, and cycle time analysis
    • work remotely using mobile applications, etc.
  • Applications and communication devices to receive and relay information with drivers
  • Internet research and online digital content review and analysis including:
    • reading instructions for securing loads, tie-down procedures, border-crossing handbooks, regulations for dangerous goods, etc.
    • to download forms, etc.
  • Digital communication & collaboration tools including email, websites, smartphones, etc.
  • Policies and procedures as applicable to the use of communication devices (sign-in/sign-out procedures, guidelines for use, email, voice mail, radio procedures and etiquette, etc.)