Automotive Service Technician
The following are examples of job functions for an Automotive Service Technician that demand some level of proficiency with digital tools, devices, and systems:
- Using computer diagnostic equipment to identify problems on vehicles
- Using experience, charts, and technical manuals to create repair plans
- Assisting with sourcing parts and providing quotes to customers
- Repairing and servicing of mechanical, electrical, and electronic systems/components on a variety of vehicles
- Testing and adjusting repaired systems to manufacturer's specifications
- Performing scheduled maintenance services in accordance with dealer and manufacturer recommendations
- Completing pre and post-sale inspections as a provision of ADESA Assurance programs
- Maintaining up-to-date knowledge and skills in automotive maintenance
Examples of Digital Tools, Devices and Systems for Automotive Service Technician
- Microsoft Office Applications (Word, Excel, etc.)
- Software systems to detect, diagnose, and troubleshoot vehicle issues including computer-based diagnostic tools, digital reports and charts, etc.
- Informational databases (digital and online) and knowledge management systems for the diagnosis and repair of vehicles (technical manuals, technical service bulletins, and other online technical specifications and standards, etc.)
- CRM systems such as Automotive Customer Relation Management system
- Systems to source parts and conduct online procurement/transactions
- Systems to provide information to customers including service schedules, quotes, etc.
- Digital communication and collaboration tools for working with customers, staff, vendors, and partners, including email, websites, social media platforms, chatbots, smartphones, etc.