Automotive Service Technician

The following are examples of job functions for an Automotive Service Technician that demand some level of proficiency with digital tools, devices, and systems:

Using computer diagnostic equipment to identify problems on vehicles
Using experience, charts, and technical manuals to create repair plans
Assisting with sourcing parts and providing quotes to customers
Repairing and servicing of mechanical, electrical, and electronic systems/components on a variety of vehicles
Testing and adjusting repaired systems to manufacturer's specifications
Performing scheduled maintenance services in accordance with dealer and manufacturer recommendations
Completing pre and post-sale inspections as a provision of ADESA Assurance programs
Maintaining up-to-date knowledge and skills in automotive maintenance

Examples of Digital Tools, Devices and Systems for Automotive Service Technician

Microsoft Office Applications (Word, Excel, etc.)
Software systems to detect, diagnose, and troubleshoot vehicle issues including computer-based diagnostic tools, digital reports and charts, etc.
Informational databases (digital and online) and knowledge management systems for the diagnosis and repair of vehicles (technical manuals, technical service bulletins, and other online technical specifications and standards, etc.)
CRM systems such as Automotive Customer Relation Management system
Systems to source parts and conduct online procurement/transactions
Systems to provide information to customers including service schedules, quotes, etc.
Digital communication and collaboration tools for working with customers, staff, vendors, and partners, including email, websites, social media platforms, chatbots, smartphones, etc.