Automotive Service Advisor

The following are examples of job functions for an Automotive Service Advisor that demand some level of proficiency with digital tools, devices, and systems:

Resolving customer inquiries across all channels (telephone, email, and social media)
Providing guidance and technical support to dealers and customers
Managing inquiries and complaints regarding a range of vehicles
Accessing and processing customer information
Processing and receiving payments, arranging refunds and credits, and billing for services
Maintaining records and statistics
Receiving and processing credit/employment applications
Ordering office supplies and maintaining inventory

Examples of Digital Tools, Devices and Systems for Automotive Service Advisor

Microsoft Office Applications (Word, Excel, etc.)
Software systems to detect, diagnose, and troubleshoot vehicle issues including computer-based diagnostic tools, digital reports and charts, etc.
Shop Management System (scheduling, appointments, maintenance, etc.)
Electronic MPI (Multi-point inspection) System/Digital inspection software
Cost Estimation software (e.g., Audatex and Mitchell estimating systems)
Informational databases (digital and online) and knowledge management systems for the diagnosis and repair of vehicles (technical manuals, technical service bulletins, and other online technical specifications and standards, etc.)
CRM systems such as Automotive Customer Relation Management system
Systems to source parts and conduct online procurement/transactions
Systems to provide information to customers including service schedules, quotes, etc.
Digital communication and collaboration tools for working with customers, staff, vendors, and partners, including email, websites, social media platforms, chatbots, smartphones, etc.