Administrative / Office Assistant

The following are examples of job functions for an Administrative Assistant / Office Assistant that demand some level of proficiency with digital tools, devices, and systems:

Supporting business operations by maintaining office systems and schedules
Assisting in accounting procedures such as accounts receivable, accounts payable, payroll, and inventory control
Maintaining and organizing files and documents
Effectively communicating with internal and external parties
Obtaining and processing information required to provide quality service
Scheduling inbound and outbound calls, work orders, etc.

Examples of Digital Tools, Devices and Systems for Administrative / Office Assistant

Microsoft Office Suite (Windows Operating System, Excel, Word, PowerPoint)
Microsoft Teams, G-Suite, Calendly, and other software applications/online calendars for scheduling
Apple iWorks or Google Docs for sharable, online documents
Zoom, WebEx, Microsoft Teams, GoToMeeting, and similar applications for video conferencing
Microsoft Outlook, Gmail, Slack, etc. for communication and correspondence
Electronic document management system (eDMS) to store, organize, and manage documents in the form of electronic files
Using Adobe Acrobat or Photoshop for content creation, creating or editing office newsletters/official correspondence
Internet search, data handling, and processing to create researched notes and talking points for senior management
Human resource management system
CRM software for scheduling appointments and communication with clients and other stakeholders
Common office equipment such as printers, scanners, fax, etc.
Online payment management system that automates paying vendors and receives invoices
Systems for preparing payroll, controlling correspondence, maintaining filing systems, reviewing purchases, and other clerical functions