Trucking
Dispatch Operations Coordinator
The following are examples of job functions for a Dispatch Operations Coordinator that demand some level of proficiency with digital tools, devices, and systems:
- Coordinating, scheduling, and communicating shipment/routing information to drivers and customers
- Scheduling and/or rescheduling delivery appointments
- Maintaining customer profile information
- Investigating product overage, shortage, and damage
- Keeping accurate records and preparing required documentation
Examples of Digital Tools, Devices and Systems for a Dispatch Operations Coordinator
- MS Office Applications (Word, Excel, etc.)
- GPS (Global Positioning System) and other navigation equipment including real-time weather systems
- Loadboard systems such as Load link to source and book loads
- Customised fleet management/transportation management systems and/or dispatch trucking software to:
- monitor and track driver daily logs
- enter and update order info
- create schedules
- process invoices
- set up pick up & delivery appointments
- perform GPS tracking in real-time
- send coordinated messaging between all relevant parties
- perform digital ticketing, order delivery-tracking, and cycle time analysis
- work remotely using mobile applications, etc.
- Applications and communication devices to receive and relay information with drivers
- Internet research and online digital content review and analysis including:
- reading instructions for securing loads, tie-down procedures, border-crossing handbooks, regulations for dangerous goods, etc.
- to download forms, etc.
- Digital communication & collaboration tools including email, websites, smartphones, etc.
- Policies and procedures as applicable to the use of communication devices (sign-in/sign-out procedures, guidelines for use, email, voice mail, radio procedures & etiquette, etc.)
Recommended Digital Competency Occupational Profile for Dispatch Operations Coordinators
The following chart provides the recommended Digital Competency Profile for the selected occupation. This chart indicates the level of digital proficiency recommended for this role across a range of competencies. Users can review this chart and compare their digital proficiency levels with the recommended proficiency levels and identify suitable resources to help close any gaps.
| Competency Area 1. Digital Literacy | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level |
| 1.1 Using Systems and Devices | 11 | 11 | 81 – 100% | Advanced |
| 1.2 Searching and filtering digital information | 9 | 8 | 81 – 100% | Advanced |
| 1.3 Analyzing and evaluating digital information | 9 | 6 | 61 – 80% | Adept |
| 1.4 Managing and storing digital information | 7 | 7 | 81 – 100% | Advanced |
| 1.5 Creating and editing digital information | 18 | 9 | 61 – 80% | Adept |
| Competency Area 2. Digital Communication | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 2.1 Communicating using digital technologies | 8 | 8 | 81 – 100% | Advanced | ||||
| 2.2 Collaborating using digital technologies | 7 | 5 | 61 – 80% | Adept | ||||
| 2.3 Transacting using digital technologies | 12 | 12 | 81 – 100% | Advanced | ||||
| Competency Area 3. Digital Safety | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 3.1 Protecting devices | 10 | 7 | 61 – 80% | Adept | ||||
| 3.2 Protecting data and privacy | 16 | 12 | 61 – 80% | Adept | ||||
| 3.3 Managing digital identity | 11 | 6 | 41 – 60% | Intermediate | ||||
| Competency Area 4. Digital Thinking | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 4.1 Solving problems in digital ways | 7 | 7 | 81 – 100% | Advanced | ||||
| 4.2 Using netiquette | 5 | 4 | 61 – 80% | Adept | ||||
| 4.3 Developing digital competencies | 6 | 6 | 81 – 100% | Advanced | ||||
Professional Truck Driver – Long Haul
The following are examples of job functions for a Long Haul Driver that demand some level of proficiency with digital tools, devices, and systems:
- Maintaining daily e-logs
- Operating navigational equipment
- Handling and securing cargo as per specified guidelines
- Communicating with dispatchers, other drivers, and customers
- Ensuring vehicle maintenance with pre and post-trip inspections
- Preparing and updating driver logbook, trip reports, maintenance and repair reports, accident or incident reports
- Review tables, charts, Bills of Lading and schematic drawings
Examples of Digital Tools, Devices and Systems for a Professional Truck Driver – Long Haul
- MS Office Applications (Word, Excel, etc.)
- Electronic logbook/elogs using an electronic logging device (ELD) to maintain a record of compliance with the Hours of Services (HOS) rules
- Applications to plan trip logistics and calculate trip and fuel data. For example route optimization software such as PC Miler to review road maps and identify distances and times to plan and customize travel itineraries
- Function keys and codes in loading and unloading systems to generate bills and printouts of load information
- GPS (Global Positioning System) and other navigation equipment including weather systems
- Applications and communication devices to receive and relay information with dispatchers, and other drivers including on-board computers, Citizens band (CB) radio, and Trip recorder
- On-board technology systems such as computerized maintenance management systems (CMMS) or transportation management systems (TMS) for digitizing business documents including driving and maintenance documents and on-board tracking and video event recording devices
- Customer-specific data entry devices
- Mobile application systems such as driver vehicle inspection reports (DVIRS)
- Integrated mobile applications (integrated within the main fleet office’s computer management systems) to distribute any documentation to the correct system (dispatch, accounting, maintenance, etc.)
- Internet research and online digital content review and analysis including:
- reading instructions for securing loads, tie-down procedures, border-crossing handbooks, regulations for dangerous goods, etc.
- to download forms
- to organize services such as repairs and hotel reservations, etc.
- Bookkeeping, billing, and accounting software. For example, to enter predefined codes into the computer to call up bills of lading and customer account information
- Specialised and emerging technology for the sector to improve logistics processes, real-time monitoring, communication, tracking, etc such as automated trucks, GPS tracking, Saas, intelligent speed adaptation, automatic freight matching, trucking apps, electric trucks, and electronic-logging devices
- Digital communication & collaboration tools including email, websites, smartphones, etc.
- Policies and procedures as applicable to the use of communication devices (sign-in/sign-out procedures, guidelines for use, email, voice mail, radio procedures & etiquette, etc.)
Recommended Digital Competency Occupational Profile for Professional Truck Driver – Long Hauls
The following chart provides the recommended Digital Competency Profile for the selected occupation. This chart indicates the level of digital proficiency recommended for this role across a range of competencies. Users can review this chart and compare their digital proficiency levels with the recommended proficiency levels and identify suitable resources to help close any gaps.
| Competency Area 1. Digital Literacy | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level |
| 1.1 Using Systems and Devices | 11 | 7 | 61 – 80% | Adept |
| 1.2 Searching and filtering digital information | 9 | 6 | 61 – 80% | Adept |
| 1.3 Analyzing and evaluating digital information | 9 | 2 | 21 – 40% | Foundational |
| 1.4 Managing and storing digital information | 7 | 5 | 61 – 80% | Adept |
| 1.5 Creating and editing digital information | 18 | 5 | 21 – 40% | Foundational |
| Competency Area 2. Digital Communication | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 2.1 Communicating using digital technologies | 8 | 7 | 81 – 100% | Advanced | ||||
| 2.2 Collaborating using digital technologies | 7 | 2 | 21 – 40% | Foundational | ||||
| 2.3 Transacting using digital technologies | 12 | 9 | 61 – 80% | Adept | ||||
| Competency Area 3. Digital Safety | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 3.1 Protecting devices | 10 | 6 | 41 – 60% | Intermediate | ||||
| 3.2 Protecting data and privacy | 16 | 7 | 41 – 60% | Intermediate | ||||
| 3.3 Managing digital identity | 11 | 5 | 41 – 60% | Intermediate | ||||
| Competency Area 4. Digital Thinking | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 4.1 Solving problems in digital ways | 7 | 3 | 41 – 60% | Intermediate | ||||
| 4.2 Using netiquette | 5 | 4 | 61 – 80% | Adept | ||||
| 4.3 Developing digital competencies | 6 | 6 | 81 – 100% | Advanced | ||||