Healthcare
Medical Office Assistant
The following are examples of job functions for a Medical Office Assistant that demand some level of proficiency with digital tools, devices, and systems:
- Maintaining medical records for patients
- Scheduling patients for appointments and follow-ups, and rescheduling when appropriate
- Sharing information gathered from patients with appropriate team members
- Checking inventory of medical supplies and materials
- Completing payroll, accounts payable and receivable, etc.
- Preparing communication reports, statements, forms, applications, etc.
- Maintaining client and staff confidentiality
Examples of Digital Tools, Devices and Systems for a Medical Office Assistant
- MS Office Applications (Word, Excel, etc.)
- Cloud storage, backup devices, and other data handling software
- Internet search, data handling, and processing for example to locate health-related information within specific databases or on medical websites or to access training courses and seminars offered by suppliers, employers, and trainers
- Health Care Management systems including specialised health care administration and/or patient management databases to record client details such as names, treatment, health records, etc.
- Scheduling software such as Procura (integrated software that offers functionalities of hospital scheduling, patient billing system, document integration system, and analytics tool)
- Medical billing software including systems for transactions/ payments, data validation, and verification
- Sector-specific software such as quality and risk management tools to track scheduling and delivery of health services
- Transcription software
- Communication software such as MS Outlook/Gmail to exchange email and attachments with other members of the health care team and video calling software such as MS Teams, Zoom, etc. for online consulting
- Policies and procedures for data safety and data privacy
- Common office devices including printers, fax, copier, etc.
Recommended Digital Competency Occupational Profile for Medical Office Assistants
The following chart provides the recommended Digital Competency Profile for the selected occupation. This chart indicates the level of digital proficiency recommended for this role across a range of competencies. Users can review this chart and compare their digital proficiency levels with the recommended proficiency levels and identify suitable resources to help close any gaps.
| Competency Area 1. Digital Literacy | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level |
| 1.1 Using Systems and Devices | 11 | 11 | 81 – 100% | Advanced |
| 1.2 Searching and filtering digital information | 9 | 9 | 81 – 100% | Advanced |
| 1.3 Analyzing and evaluating digital information | 9 | 6 | 61 – 80% | Adept |
| 1.4 Managing and storing digital information | 7 | 7 | 81 – 100% | Advanced |
| 1.5 Creating and editing digital information | 18 | 5 | 21 – 40% | Foundational |
| Competency Area 2. Digital Communication | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 2.1 Communicating using digital technologies | 8 | 8 | 81 – 100% | Advanced | ||||
| 2.2 Collaborating using digital technologies | 7 | 4 | 41 – 60% | Intermediate | ||||
| 2.3 Transacting using digital technologies | 12 | 12 | 81 – 100% | Advanced | ||||
| Competency Area 3. Digital Safety | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 3.1 Protecting devices | 10 | 8 | 61 – 80% | Adept | ||||
| 3.2 Protecting data and privacy | 16 | 4 | 41 – 60% | Intermediate | ||||
| 3.3 Managing digital identity | 11 | 12 | 81 – 100% | Advanced | ||||
| Competency Area 4. Digital Thinking | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 4.1 Solving problems in digital ways | 7 | 5 | 61 – 80% | Adept | ||||
| 4.2 Using netiquette | 5 | 5 | 81 – 100% | Advanced | ||||
| 4.3 Developing digital competencies | 6 | 5 | 81 – 100% | Advanced | ||||
Licensed Practical Nurse
The following are examples of job functions for a Licensed Practical Nurse that demand some level of proficiency with digital tools, devices, and systems:
- Formulating and following written care plans
- Logging information about residents, tracking health records, and distributing medications
- Documenting pertinent data in a clear, concise manner
- Estimating quantities of materials and equipment needed for job tasks
- Monitoring inventories of drugs and supplies to ensure sufficient stock
- Interpreting a variety of patient data readings
- Sourcing information about pharmaceutical products
- Communicating and sharing resources with other team members
Examples of Digital Tools, Devices and Systems for a Licensed Practical Nurse
- MS Office Applications (Word, Excel, etc.)
- Health Care Management systems including specialised health care administration and/or patient management databases to record client details such as names, treatment, health records, etc.
- Electronic Medical Records for digital record keeping, management of patient information, data handling and privacy, processing, and interpretation for example to log daily entries to record the details of health care visits
- Internet search, data handling, and processing for example to locate health-related information within specific databases or on medical websites or search consulting references, such as the Compendium of Pharmaceutical and Specialties or to access training courses and seminars offered by suppliers, employers, and trainers
- Medical digital tools, such as intravenous pumps controlled by digital input of data, such as rates of flow
- Communication software such as MS Outlook/Gmail to exchange email and attachments with other members of the health care team and video calling software such as MS Teams, Zoom, etc. for online consulting
- Common office devices including printers, fax, copier, etc.
- Time management software to track the amount of time spent with patients and report hours worked
- Policies and procedures for data safety and data privacy
Recommended Digital Competency Occupational Profile for Licensed Practical Nurses
The following chart provides the recommended Digital Competency Profile for the selected occupation. This chart indicates the level of digital proficiency recommended for this role across a range of competencies. Users can review this chart and compare their digital proficiency levels with the recommended proficiency levels and identify suitable resources to help close any gaps.
| Competency Area 1. Digital Literacy | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level |
| 1.1 Using Systems and Devices | 11 | 11 | 81 – 100% | Advanced |
| 1.2 Searching and filtering digital information | 9 | 9 | 81 – 100% | Advanced |
| 1.3 Analyzing and evaluating digital information | 9 | 6 | 61 – 80% | Adept |
| 1.4 Managing and storing digital information | 7 | 7 | 81 – 100% | Advanced |
| 1.5 Creating and editing digital information | 18 | 5 | 21 – 40% | Foundational |
| Competency Area 2. Digital Communication | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 2.1 Communicating using digital technologies | 8 | 5 | 61 – 80% | Adept | ||||
| 2.2 Collaborating using digital technologies | 7 | 4 | 41 – 60% | Intermediate | ||||
| 2.3 Transacting using digital technologies | 12 | 4 | 21 – 40% | Foundational | ||||
| Competency Area 3. Digital Safety | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 3.1 Protecting devices | 10 | 5 | 41 – 60% | Intermediate | ||||
| 3.2 Protecting data and privacy | 16 | 11 | 61 – 80% | Adept | ||||
| 3.3 Managing digital identity | 11 | 5 | 41 – 60% | Intermediate | ||||
| Competency Area 4. Digital Thinking | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 4.1 Solving problems in digital ways | 7 | 5 | 61 – 80% | Adept | ||||
| 4.2 Using netiquette | 5 | 5 | 81 – 100% | Advanced | ||||
| 4.3 Developing digital competencies | 6 | 2 | 21 – 40% | Foundational | ||||