Automotive
Automotive Service Technician
The following are examples of job functions for an Automotive Service Technician that demand some level of proficiency with digital tools, devices, and systems:
- Using computer diagnostic equipment to identify problems on vehicles
- Using experience, charts, and technical manuals to create repair plans
- Assisting with sourcing parts and providing quotes to customers
- Repairing and servicing of mechanical, electrical, and electronic systems/components on a variety of vehicles
- Testing and adjusting repaired systems to manufacturer’s specifications
- Performing scheduled maintenance services in accordance with dealer and manufacturer recommendations
- Completing pre and post-sale inspections as a provision of ADESA Assurance programs
- Maintaining up-to-date knowledge and skills in automotive maintenance
Examples of Digital Tools, Devices and Systems for an Automotive Service Technician
- MS Office Applications (Word, Excel, etc.)
- Software systems to detect, diagnose and troubleshoot vehicle issues including computer-based diagnostic tools, digital reports and charts, etc.
- Informational databases (digital and online) and knowledge management systems for the diagnosis and repair of vehicles (technical manuals, technical service bulletins, and other online technical specifications and standards, etc.)
- CRM systems such as Automotive Customer Relation Management (CRM) system
- Systems to source parts and conduct online procurement/transactions
- Systems to provide information to customers including service schedules, quotes, etc.
- Digital communication & collaboration tools for working with customers, staff, vendors, and partners, including email, websites, social media platforms, chatbots, smartphones, etc.
Recommended Digital Competency Occupational Profile for Automotive Service Technicians
The following chart provides the recommended Digital Competency Profile for the selected occupation. This chart indicates the level of digital proficiency recommended for this role across a range of competencies. Users can review this chart and compare their digital proficiency levels with the recommended proficiency levels and identify suitable resources to help close any gaps.
| Competency Area 1. Digital Literacy | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level |
| 1.1 Using Systems and Devices | 11 | 11 | 81 – 100% | Advanced |
| 1.2 Searching and filtering digital information | 9 | 6 | 61 – 80% | Adept |
| 1.3 Analyzing and evaluating digital information | 9 | 2 | 21 – 40% | Foundational |
| 1.4 Managing and storing digital information | 7 | 4 | 41 – 60% | Intermediate |
| 1.5 Creating and editing digital information | 18 | 4 | 21 – 40% | Foundational |
| Competency Area 2. Digital Communication | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 2.1 Communicating using digital technologies | 8 | 4 | 41 – 60% | Intermediate | ||||
| 2.2 Collaborating using digital technologies | 7 | 4 | 41 – 60% | Intermediate | ||||
| 2.3 Transacting using digital technologies | 12 | 2 | 1 – 20% | Novice | ||||
| Competency Area 3. Digital Safety | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 3.1 Protecting devices | 10 | 4 | 21 – 40% | Foundational | ||||
| 3.2 Protecting data and privacy | 16 | 7 | 41 – 60% | Intermediate | ||||
| 3.3 Managing digital identity | 11 | 4 | 21 – 40% | Foundational | ||||
| Competency Area 4. Digital Thinking | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 4.1 Solving problems in digital ways | 7 | 4 | 41 – 60% | Intermediate | ||||
| 4.2 Using netiquette | 5 | 4 | 61 – 80% | Adept | ||||
| 4.3 Developing digital competencies | 6 | 3 | 41 – 60% | Intermediate | ||||
Automotive Service Advisor
The following are examples of job functions for an Automotive Service Advisor that demand some level of proficiency with digital tools, devices, and systems:
- Resolving customer inquiries across all channels (telephone, email, and social media)
- Providing guidance and technical support to dealers and customers
- Managing inquiries and complaints regarding a range of vehicles
- Accessing and processing customer information
- Processing and receiving payments, arranging refunds and credits, and billing for services
- Maintaining records and statistics
- Receiving and processing credit/employment applications
- Ordering office supplies and maintaining inventory
Examples of Digital Tools, Devices and Systems for an Automotive Service Advisor
- MS Office Applications (Word, Excel, etc.)
- Software systems to detect, diagnose and troubleshoot vehicle issues including computer-based diagnostic tools, digital reports and charts, etc.
- Informational databases (digital and online) and knowledge management systems for the diagnosis and repair of vehicles (technical manuals, technical service bulletins, and other online technical specifications and standards, etc.)
- CRM systems such as Automotive Customer Relation Management (CRM) system
- Systems to source parts and conduct online procurement/transactions
- Systems to provide information to customers including service schedules, quotes, etc.
- Digital communication & collaboration tools for working with customers, staff, vendors, and partners, including email, websites, social media platforms, chatbots, smartphones, etc.
Recommended Digital Competency Occupational Profile for Automotive Service Technicians
The following chart provides the recommended Digital Competency Profile for the selected occupation. This chart indicates the level of digital proficiency recommended for this role across a range of competencies. Users can review this chart and compare their digital proficiency levels with the recommended proficiency levels and identify suitable resources to help close any gaps.
| Competency Area 1. Digital Literacy | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level |
| 1.1 Using Systems and Devices | 11 | 11 | 81 – 100% | Advanced |
| 1.2 Searching and filtering digital information | 9 | 9 | 41 – 60% | Intermediate |
| 1.3 Analyzing and evaluating digital information | 9 | 4 | 21 – 40% | Foundational |
| 1.4 Managing and storing digital information | 7 | 6 | 81 – 100% | Advanced |
| 1.5 Creating and editing digital information | 18 | 10 | 41 – 60% | Intermediate |
| Competency Area 2. Digital Communication | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 2.1 Communicating using digital technologies | 8 | 7 | 81 – 100% | Advanced | ||||
| 2.2 Collaborating using digital technologies | 7 | 7 | 41 – 60% | Intermediate | ||||
| 2.3 Transacting using digital technologies | 12 | 12 | 81 – 100% | Advanced | ||||
| Competency Area 3. Digital Safety | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 3.1 Protecting devices | 10 | 6 | 81 – 100% | Advanced | ||||
| 3.2 Protecting data and privacy | 16 | 13 | 81 – 100% | Advanced | ||||
| 3.3 Managing digital identity | 11 | 5 | 41 – 60% | Intermediate | ||||
| Competency Area 4. Digital Thinking | Total number of statements | Total number of applicable statements for the occupation | % Score | Digital Competency Proficiency Level | ||||
| 4.1 Solving problems in digital ways | 7 | 4 | 41 – 60% | Intermediate | ||||
| 4.2 Using netiquette | 5 | 4 | 61 – 80% | Adept | ||||
| 4.3 Developing digital competencies | 6 | 6 | 81 – 100% | Advanced | ||||